DNARB
When you work with a marketing agency, they should look at your brand from every angle. They need to hold it up, turn it upside down and shake it around.
They need to zoom in and zoom out.
You and your agency need to review the following elements of your brand:
brand differentiators
brand positioning
brand alliances
brand objectives
brand resources
brand essence
brand identity
brand personality
brand tone and voice
brand energizers
brand market value
brand offerings
brand weakness
This is just a starting point. There are at least a dozen more considerations.
Strong brands invest in this effort upfront to avoid confusion. Clarifying your brand provides the structure and focus needed to succeed with your business strategy.